ESSENTIAL COMPETENCES OF TUTORING IN DISTANCE EDUCATION IN HIGHER EDUCATION: PERCEPTION OF TUTORS AND STUDENTS
Keywords:
Distance education, Tutor, Mediator, Key competences, LearningAbstract
Considering the growing trend of courses in distance education and the importance of tutoring functions in the teaching-learning process of students, this study aims to identify the technical, managerial and social skills that are necessary in the exercise of the role of tutor in distance education from the perception of tutors and students of higher education. For this, a quantitative, exploratory and descriptive research was carried out, with the application of questionnaires. In total, 91 tutors and 1038 students participated in the study and their responses were analyzed using descriptive statistics. The results point to similarities in the perceptions of tutors and students who understand the skills to provide feedback, guide course activities/schedule, ability to assess students and accompany them throughout the online process, capacity for planning and organization, managing the virtual classroom, acting according to ethical considerations, communication skills and motivating students as very important. It is, therefore, up to the tutor to develop them in order to increasingly contribute to greater quality in teaching and learning in the distance modality.
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