COVID PANDEMIC-19: EXPERIENCE REPORT ON THE COUTO MAIA INSTITUTE (TELEICOM), SALVADOR, BAHIA, BRAZIL

Abstract

Experience report of implementation of Teleservice at the Couto Maia Institute (TELEICOM) in the care of family members and guardians of hospitalized patients with a diagnosis of covid-19 associated or not with other pathologies in ward beds and Intensive Care Units (ICU) of the Couto Institute Mayan. From March to September 2020, family members and/or guardians of all hospitalized patients and accompanied by resident physicians or on-call physicians received daily phone calls from 2 to 3 physicians from different specialties with information on their clinical situations. ICOM provided computers with electronic medical records, telephones and the collaboration of social workers, in order to guarantee the maintenance of care for these family members/guardians. TELEICOM, from 04/01/2020 to 09/30/2020, made 12,101 telephone calls. The profile of hospitalized patients was mostly men. The predominance in receiving phone calls was women. About 74.5% of the patients came from the city of Salvador and others from the interior of Bahia or other states. In these months of teleservice experience, TELEICOM has proven to be an efficient resource for caring for family/guardians with demands, enabling quality remote care, according to the positive evaluations received by the multidisciplinary team and the ombudsman of this hospital.