DIMENSIONS OF MATRIX SUPPORT: DEVICE IN THE ORGANIZATION OF CARE AND HEALTH TRAINING

Abstract

This article intends to explore matrix support as a device operating in two dimensions: in the organization of care and in health education. This is an experience report produced based on the analysis and debate of the authors’ experiences in different health care networks in SUS. Matrix support is presented as a powerful strategy used to face the fragmentation of care and to enhance connections among teams in the healthcare transition processes. It brings the specialists closer to the basic network teams, creating the possibility of sharing cases discussions and articulated management of complex situations, improving the quality and resolubility of care. Other effects were the creation of spaces for the production of permanent health education among the teams and also the potentialization of these spaces as practice scenarios for training undergraduate health students. The experience showed that the immersion of students in the dynamics of matrix support was able to problematize the so-called "patchwork curriculum", allowing the production of transversal care lines, expanding dialogue and changes among different health teams. Users' needs gained visibility and were taken into account, fostering dynamic and careful opportunities for learning. Likewise, it was possible to notice the creation of spaces for collective thinking about daily work in health, its tensions, impasses and the potentials, enabling the mutual recognition of professionals and students in a cooperative and very significant learning process.