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Samsung halts sales of Galaxy Note 7 after new troubles

por Virgilio Mckenney (2020-01-19)


Samsung said it would ask all carriers and retailers to stop selling the phones and providing them as replacements for recalled devices. They can also get information from the company's website . It said consumers should return their phones to the place where they purchased them.

7, 2016, photo provided by Andrew Zuis, of Farmington, Minn., shows the replacement Samsung Galaxy Note 7 phone belonging to his 13-year-old daughter Abby, that melted in her hand earlier in the day. "She's done with Note 7s right now," Zuis said of his daughter. Reports of more replacement phones catching fire are trickling in, and the South Korean tech giant faces more scrutiny after earlier criticism for being slow to react and sending confusing signals in the first days of the recall.

In a statement issued late Monday, Samsung Electronics Inc. said consumers with original Note 7 devices or replacements they obtained after the recall should turn them off and seek a refund or exchange them for different phones.

They called 911, and the phone was still sizzling when a policeman came about 20 minutes later. He grabbed an aluminum pan from the kitchen and told her to the put the phone in there. She screamed for her husband and ran out of her bedroom.

The announcement follows several new incidents of overheating last week and deals a further blow to the world's largest smartphone company. Leading wireless carriers have already said they would stop distributing new Note 7 phones as replacements for the earlier recall.

Samsung said it is halting sales of the Galaxy Note 7 after a spate of fires involving new devices that were supposed to be safe replacements for recalled models. 10, 2016 photo taken in Honolulu shows Dee Decasa's replacement Galaxy Note 7 smartphone one day after the phone released smoke and sizzled. (AP Photo/Audrey McAvoy)

The new reports also raise questions about the cause and extent of the problem. Samsung has not said which of its two battery suppliers made the faulty batteries in the earlier Note 7s or clarified whose batteries are used in which Note 7 smartphones.

"We would have not taken this measure if it had looked like the problems could be easily resolved," Oh Yu-cheon, a senior official at the Korean Agency for Technology and Standards that oversees product recalls, said in a phone interview. He said it would take more time than the agency originally thought to figure out what's wrong.

15, although he said investigators had not confirmed whether all five involved recall replacements. safety commission said his agency is investigating five Note 7 incidents reported since Sept. But four consumers have told the Associated Press that their replacement phones caught fire — including two in Kentucky, one in Minnesota and one in Hawaii. Earlier, a spokesman for the U.S.

SAN FRANCISCO (AP) — Samsung said Tuesday it is halting sales of the star-crossed Galaxy Note 7 smartphone after a spate of fires involving new devices that were supposed to be safe replacements for recalled models.

He called Samsung's decision to stop distributing the device "the right move" in light of "ongoing safety concerns." "No one should have to be concerned their phone will endanger them, their family or their property," said Elliot Kaye, chairman of the safety commission, in a statement.

Dee Decasa of Honolulu had just visited the Samsung website on her new Galaxy Note 7 when it began smoking Sunday morning. She took a screen shot of the page confirming her new phone was fine. She was double checking that the replacement phone she received was OK.

"What's happened in the last few days just complicates things enormously," said analyst Jan Dawson of Jackdaw Research. "It calls into question their ability to manage quality control and everything else that goes into that."

(AP Photo/Audrey McAvoy) 10, 2016, one day after the phone released smoke and sizzled. Dee Decasa holds her replacement Galaxy Note 7 smartphone in an aluminum pan at her home in Honolulu on Monday, Oct. Samsung said it is halting sales of the Galaxy Note 7 after a spate of fires involving new devices that were supposed to be safe replacements for recalled models.

But analysts say the issue could hurt the company's reputation and overall standing with consumers. The Note 7 is not Samsung's most popular device; Samsung sells far more units of its Galaxy S7 phones than the more expensive Note 7.

A visitor tries out a Samsung Electronics Galaxy Note 7 smartphone at the company's shop in Seoul in Seoul, South Korea, cerita dewasa kakak ipar Monday, Oct. Samsung Electronics has temporarily halted production of its Galaxy Note 7 smartphones, South Korea's Yonhap news agency reported Monday, following reports that replacements for the fire-prone phones were also overheating. (AP Photo/Ahn Young-joon)

(AP Photo/Audrey McAvoy) Samsung said it is halting sales of the Galaxy Note 7 after a spate of fires involving new devices that were supposed to be safe replacements for recalled models. 10, 2016 photo taken in Honolulu shows Dee Decasa's replacement Galaxy Note 7 smartphone one day after the phone released smoke and sizzled.